Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@sanjigifts.com.

General Policy:
After you sign for the parcel within 30 days, and the product was unused, if it has a quality problem or it’s inconsistent with the description shown on our website, we could accept your return/exchange without a doubt. But please kindly note that you should be responsible for the shipping cost. However, if it is your operation that causes the damage of the items/color/size, which result in the product being unserviceable, we do not accept any return/exchange.

Specific Return Policy:

1. Handling Policy of Order Cancellation

Please kindly note that as long as your order hasn’t been shipped, we will refund you the total shipping cost, but if it has already shipped, we regret that we cannot accept the order cancellation.

A. For Order Cancellation Within 24 Hours:
If the order status shows “awaiting fulfillment,” we will refund 80% of the total price. (20% of the cost refers to the advertising and promotion expenses, order processing labor costs, raw material preparation costs, and other miscellaneous costs.)

B. For Order Cancellation After 24 Hours:
If the order status shows “awaiting fulfillment,” within the processing time, we will refund 50% of the total price. (After 24 hours, the factory has already begun to make your item, and related product materials have been purchased.)

C. For Order Cancellation After 24 Hours, Exceeding Processing Time:
We will refund 80% of the total price.

D. If the Order Status Shows “Shipped”:
We cannot accept any order cancellation in this case.

2. Did Not Receive the Parcel Within the Stated Delivery Time and Request a Refund
Please kindly note that delivery time includes processing time and shipping time.
We will do our utmost to strive for the fastest processing speed to ship to you. However, sometimes the factory may be short-supplied, and delays in transit are beyond our control, especially due to local customs inspection or delays. Therefore, all the above may cause a delay in your delivery time. We hope you understand.

For the following circumstances, we promise:

A. Have Not Received the Parcel Because We Shipped Your Order Out Exceeding Processing Time:
For express shipping methods within 3 days and other shipping methods within 5 days, we are sorry that we would not accept a refund request. Otherwise, exceeding the time mentioned above, you may apply for a maximum 10% refund as compensation after you sign for it.

B. Have Not Received the Parcel Because We Shipped Within Processing Time:
For express shipping methods within 5 days and other shipping methods within 7 days, we are sorry that we would not accept a refund request. Otherwise, exceeding the time mentioned above, you may apply for a maximum 5% refund as compensation after you sign for it. (It is outside the range of our control, mostly due to the freight carrier or customs.)

As for the above policy, we recommend that you allow extra delivery time and purchase in advance so that your parcel would not be delayed.

3. Return/Exchange Policy About Unsatisfied Products or Other Relevant Problems

A. Return/Exchange the Product with Quality Problem:
Quality problems include inconsistent color, texture, and size compared to what is shown on our website. Upon receipt of the items within 30 days, you can propose your return request. We will communicate with you to verify, and the buyer shall provide specific photos or other relevant evidence as proof. If it is our responsibility, after we receive your returned parcel, we will refund 100% to you or send a new item to you.

Please note that if your operation causes the damage of the items/color, we do not accept any return/exchange.

B. Return/Exchange of Wrong Size Costume:

• If you choose the wrong size, we do not accept return/exchange, but you can purchase a new one with the correct size on our website, and we will provide a special offer for you.
• If we make the costume with the wrong size, we accept return/exchange. After we receive the returned item, we will refund or exchange for you.
• About Size: Please note that our clothes are produced in strict accordance with the size specifications on our website, and we check each item again before shipment. Due to manual measurement, a 1-3 cm measurement error is acceptable, and it is not considered a size problem. We recommend choosing a slightly bigger or looser size.

C. Receive the Wrong Product:
If you receive the wrong product, please forgive our mistake and contact us immediately. After we confirm that it is our problem, we will refund 100% to you or ship the correct product to you again for free. (You will need to return the items to us, and we will reimburse you for the shipping cost.)

D. Receive Products Fewer Than Your Order:
If you receive fewer products than ordered, please forgive our mistake and contact us immediately. After we confirm that it is our problem, we will provide a refund for the unshipped product or ship it to you.

4. For Orders That Are Unshipped and Need to Change the Size/Standard/Specification or Exchange

If the products you want to exchange are in stock and have the same or lower value, we can exchange them for you for free. If their value is higher, you will need to pay the extra cost, including any freight differences due to weight.

• A. Within 12 hours after placing the order, we can change the size or specification or exchange to other goods for you.
• B. Within 12-24 hours after placing the order, we will charge an additional 10% handling fee.
• C. Within 24-48 hours after placing the order, we will charge an additional 15% handling fee.
• D. Within 48-72 hours after placing the order, we will charge an additional 20% handling fee.
• E. After three days, we do not accept any changes or replacements, but if needed, we will charge an additional 60% handling fee.

5. For Orders That Need to Change the Shipping Address

A. For Orders That Are Unshipped:
If you want to change to another address in the same country and the address is not a remote area for DHL/FedEx, we can change it for you for free. If you want to change to a different country and the shipping cost is higher, please pay the difference. However, for lower shipping costs, we are not obligated to refund the difference. Please fill in the correct address carefully when placing the order.

B. For Orders That Are in Delivery:
If you choose the standard shipping method, you can call the shipping company to change the address. If you choose the express shipping method, you will need to pay extra cost to change the shipping address (about USD 12.00 – USD 18.00), and we will ask you to pay the difference.

6. Shipping Address in Remote Areas

If you choose express shipping and your shipping address is in a remote area:

A. Change to the standard shipping method for free, or cancel the order.
B. Pay the remote area surcharge of USD 30.00. For more information about remote areas, please contact your local post office or FedEx/DHL.

Return Steps:
You may use any shipping method you like as long as a tracking number can be provided.
Carefully package the items in the original shipping box or any suitable shipping carton.
Make sure you include your name and/or order number so that we know who it’s from!
Returns and exchanges are only accepted within 30 days of purchase.

For the above policies, we reserve the right of final explanation.

Contact us at support@sanjigifts.com for questions related to refunds and returns.